The craziest bugs, part 2
Last week I started the top 7 of my favourite bugs with the numbers 7 to 4. The top 3 is where it gets really crazy. Sit back and enjoy to see how amazingly stupid game development can sometimes be!
Click here for numbers 7 to 4
3. Hidden functionality to turn off bugs
On one of the platforms Awesomenauts launched on, we had a lot of trouble getting the internet connection between players to remain stable. After a while the ping would always start slowly increasing, until in the end it got too high and the game disconnected. Sometimes this took a couple of minutes to start, sometimes half an hour, but in the end this always happened.
We contacted the support team for the platform-specific networking library that we were using, and their answer was that we used too much bandwidth and sent too many packages. So we spent a lot of time optimising, and we managed to half the number of packages and half the bandwidth. However, the problem remained, and they again told us we used too much bandwidth. Again we halved the bandwidth and the number of packages, but the problem remained. At this point we were well below what they said was the ideal bandwidth usage and we couldn't optimise much more, so we were getting pretty desperate and contacted them again.
And then it happened...
Their answer was that their bandwidth throttling code was quite buggy, so there was a hidden enum that we could use to turn that code off. We used that and... the problem was instantly fixed! So they knew they had a bug, they even had an option to turn that bug off, but they didn't tell us for two months! I spent all that time doing extra bandwidth optimisations and it wasn't even necessary! Blargh!
Of course, using less bandwidth is always an important improvement for a multiplayer game, but we were already enormously behind on schedule at that point and this took a lot of time for a small indie studio...
2. Lying videocards
This has been a personal gripe of mine for years. Some videocards simply lie about their specs. Your game asks the videocard what it can do, and it will proudly brag about features it doesn't actually have!
I have not yet used any of the newer videocard features like geometry shaders, hull shaders and compute shaders, so I have not encountered any lying videocards recently, but I would be surprised if this doesn't still happen when you try to use state-of-the-art videocard features. It sure did a lot around the appearance of shader models 2 and 3. (Note that I haven't used the new shader types because I think they are uninteresting, but that's a long story that I will not go into today. Instead, I will just leave it at the short and controversial statement that they are irrelevant.)
I had to work around such lying videocards in both Proun and De Blob. What happens is that I make special versions of my shaders for different shader models, so that older videocards can still run the game, but with less special effects. The Ogre-engine has a very elegant system to handle this, and thus Proun features proper materials for shader models 1, 2.0, 2.x and 3.0.
The core of this solution, however, is that you ask the videocard which shader models it supports, and then pick the highest allowed for the best quality. This works very well, unless the videocard lies. It might claim to support 3.0, but doesn't really work with it. In the worst case, the videocard doesn't even give a compile error when being fed a 3.0 shader and simply outputs black pixels!
Several older Ati videocards turned out to do this in a horrible way. The solution ended up to hardcode the names of such videocards and feed them different shaders based on their name. If you look in the Proun folder structure, you can see folders with the same materials, but for different videocards, with beautiful names like "NotX8orX9". That last one contains materials that cannot be used on Ati X8** and X9** cards. I even have another set of materials for Ati X1*** and X2*** cards, because they lie in a different way...
1. "If I buy the game, it isn't the demo any more"
Yes, you read that title correctly. This is by far the most hilarious bug report I have ever seen, and easily claims the number 1 spot in this list, despite not even being a real bug. It was reported to us through the bug database though, so it qualifies for this list!
A professional QA testing company that was testing one of our games for us, at some point reported to us that if they bought the full game from the demo, then when they came back to the game, it wasn't the demo any more. It was instead... the full game!
Oh really?
That happens to be the point of buying the game, now isn't it?
When I replied in the bug database that either I didn't understand what they meant, or this bug report was a slight mistake from the tester, a producer quickly removed the bug from the database, so I never received an actual answer to that.
I think the reason they reported this, is that that particular shop (outside the game, not made by us) concluded the buying process with a question like "Do you want to go back to the game?" Whether you chose "Okay" or "Cancel", the shop always brought you back to the game, and apparently the tester concluded from the fact that there were two options that one of them ought to bring you back to the demo, even though the game had just been bought. This is some pretty broken reasoning, but I can imagine where it came from.
(As crazy as this bug report may be, though, I would like to emphasize that this is the only silly report this testing company wrote to us. The rest of the reports made perfect sense, so this one mistake really shouldn't be held against them! That doesn't make it any less hilarious, though...)
That's it, folks! The 7 weirdest bugs I have encountered! Come back next week when I will discussion the Awesomenauts animation pipeline or visual effects performance (I haven't really made up my mind yet which it is going to be...)
Click here for numbers 7 to 4
3. Hidden functionality to turn off bugs
On one of the platforms Awesomenauts launched on, we had a lot of trouble getting the internet connection between players to remain stable. After a while the ping would always start slowly increasing, until in the end it got too high and the game disconnected. Sometimes this took a couple of minutes to start, sometimes half an hour, but in the end this always happened.
We contacted the support team for the platform-specific networking library that we were using, and their answer was that we used too much bandwidth and sent too many packages. So we spent a lot of time optimising, and we managed to half the number of packages and half the bandwidth. However, the problem remained, and they again told us we used too much bandwidth. Again we halved the bandwidth and the number of packages, but the problem remained. At this point we were well below what they said was the ideal bandwidth usage and we couldn't optimise much more, so we were getting pretty desperate and contacted them again.
And then it happened...
Their answer was that their bandwidth throttling code was quite buggy, so there was a hidden enum that we could use to turn that code off. We used that and... the problem was instantly fixed! So they knew they had a bug, they even had an option to turn that bug off, but they didn't tell us for two months! I spent all that time doing extra bandwidth optimisations and it wasn't even necessary! Blargh!
Of course, using less bandwidth is always an important improvement for a multiplayer game, but we were already enormously behind on schedule at that point and this took a lot of time for a small indie studio...
2. Lying videocards
This has been a personal gripe of mine for years. Some videocards simply lie about their specs. Your game asks the videocard what it can do, and it will proudly brag about features it doesn't actually have!
I have not yet used any of the newer videocard features like geometry shaders, hull shaders and compute shaders, so I have not encountered any lying videocards recently, but I would be surprised if this doesn't still happen when you try to use state-of-the-art videocard features. It sure did a lot around the appearance of shader models 2 and 3. (Note that I haven't used the new shader types because I think they are uninteresting, but that's a long story that I will not go into today. Instead, I will just leave it at the short and controversial statement that they are irrelevant.)
I had to work around such lying videocards in both Proun and De Blob. What happens is that I make special versions of my shaders for different shader models, so that older videocards can still run the game, but with less special effects. The Ogre-engine has a very elegant system to handle this, and thus Proun features proper materials for shader models 1, 2.0, 2.x and 3.0.
The core of this solution, however, is that you ask the videocard which shader models it supports, and then pick the highest allowed for the best quality. This works very well, unless the videocard lies. It might claim to support 3.0, but doesn't really work with it. In the worst case, the videocard doesn't even give a compile error when being fed a 3.0 shader and simply outputs black pixels!
Several older Ati videocards turned out to do this in a horrible way. The solution ended up to hardcode the names of such videocards and feed them different shaders based on their name. If you look in the Proun folder structure, you can see folders with the same materials, but for different videocards, with beautiful names like "NotX8orX9". That last one contains materials that cannot be used on Ati X8** and X9** cards. I even have another set of materials for Ati X1*** and X2*** cards, because they lie in a different way...
1. "If I buy the game, it isn't the demo any more"
Yes, you read that title correctly. This is by far the most hilarious bug report I have ever seen, and easily claims the number 1 spot in this list, despite not even being a real bug. It was reported to us through the bug database though, so it qualifies for this list!
A professional QA testing company that was testing one of our games for us, at some point reported to us that if they bought the full game from the demo, then when they came back to the game, it wasn't the demo any more. It was instead... the full game!
Oh really?
That happens to be the point of buying the game, now isn't it?
When I replied in the bug database that either I didn't understand what they meant, or this bug report was a slight mistake from the tester, a producer quickly removed the bug from the database, so I never received an actual answer to that.
I think the reason they reported this, is that that particular shop (outside the game, not made by us) concluded the buying process with a question like "Do you want to go back to the game?" Whether you chose "Okay" or "Cancel", the shop always brought you back to the game, and apparently the tester concluded from the fact that there were two options that one of them ought to bring you back to the demo, even though the game had just been bought. This is some pretty broken reasoning, but I can imagine where it came from.
(As crazy as this bug report may be, though, I would like to emphasize that this is the only silly report this testing company wrote to us. The rest of the reports made perfect sense, so this one mistake really shouldn't be held against them! That doesn't make it any less hilarious, though...)
That's it, folks! The 7 weirdest bugs I have encountered! Come back next week when I will discussion the Awesomenauts animation pipeline or visual effects performance (I haven't really made up my mind yet which it is going to be...)
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